46win Privacy Policy

1. Overview

This Privacy Policy explains how 46win ("we", "us", "the Platform") collects, processes, stores and protects the personal information of players who register and use the 46win online gaming platform at 46win.vin. It covers all services offered on the platform including Live Casino, Slots, Sports Betting, Fish Games, Bingo and Wins.

By creating an account or using the Platform in any way, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which together form the full agreement between you and 46win.

We are committed to handling your personal information with transparency and care. If anything in this policy is unclear or you have a specific concern about how your data is handled, please reach out to us directly — our contact details are at the end of this page.

2. What We Collect

The personal data we collect falls into the following categories. We only collect what is genuinely necessary for the purposes described in this policy.

We do not collect sensitive personal data such as religion, ethnicity, political opinions or biometric data. Where identity verification requires a CNIC copy, it is used solely for age and identity confirmation and is handled under strict security protocols.

3. How We Collect It

Data comes to us through three main channels:

• Directly from you — when you register an account, complete identity verification, make a deposit, request a withdrawal, contact support or claim a bonus or promotion.
• Automatically — when you use the platform, our servers and analytics tools record technical data like your IP address, device type and session activity. This happens as a standard part of how any website or app operates.
• From payment processors — when you deposit or withdraw using JazzCash, Easypaisa, Raast or bank transfer, those providers confirm transaction status and associated payment details to us so we can credit or process your funds correctly.

4. How We Use Your Data

46win uses your personal data for the following purposes only. We do not use your data for purposes beyond those listed below without seeking fresh consent or updating this policy:

• To create, verify and manage your player account.
• To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets.
• To verify your identity and age as required before processing your first withdrawal or when unusual activity is detected on your account.
• To detect and prevent fraud, money laundering, cheating, bonus abuse and other prohibited activities as set out in our Terms and Conditions.
• To provide customer support and respond to account queries, complaints or disputes.
• To send you transactional notifications — such as deposit confirmations, withdrawal updates and account security alerts. These are not marketing emails and cannot be turned off as they relate directly to your account activity.
• To send you promotional communications about bonuses, offers and new platform features — only if you have opted in to receive such communications. You can opt out at any time through your account settings.
• To analyse platform usage patterns in aggregate (not at an individual level for this purpose) so we can improve the platform, add new game categories and optimise the mobile experience for players in Pakistan.
• To comply with any legal obligations that require us to retain or disclose specific data.

5. Data Sharing

46win does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. We share data only in the following specific and necessary circumstances:

• Payment processors — JazzCash, Easypaisa, Raast and other payment partners receive the minimum data necessary to process your PKR deposits and withdrawals. Each of these providers operates under their own privacy and security obligations.
• Identity verification partners — When you submit a CNIC or other identification document for KYC verification, that document may be processed by a third-party verification service. These providers are contractually restricted to using your data solely for the purpose of completing the verification check.
• Game providers — Some game platforms and live casino studios that supply content to 46win may receive session-level data (such as bet amounts and game results) to operate the game correctly. Personal identity data is not passed to game content providers.
• Fraud and security services — Technical data such as IP addresses and device fingerprints may be analysed by security tools to identify and block fraudulent or suspicious behaviour on the platform.
• Legal obligations — If we are required by a valid legal process to disclose specific data, we will comply with that requirement. We will notify you of any such disclosure where we are legally permitted to do so.

All third parties who receive personal data from 46win are required to handle it securely and only for the purposes for which it was shared. We do not share data with parties in countries that do not maintain adequate data protection standards without appropriate safeguards in place.

6. Payment Data

All financial transactions on 46win are processed in PKR. Payment data is handled with the highest level of care and is subject to additional protections beyond standard personal data:

• Full payment account numbers (such as full bank account numbers or full JazzCash wallet numbers) are never stored in plain text on 46win servers. Only partial identifiers necessary for withdrawal matching are retained.
• Card details, where applicable, are processed directly by the payment gateway and are not stored by 46win at any point.
• Deposit and withdrawal transaction records are retained for as long as your account is active and for a period thereafter as required for financial record-keeping purposes.
• You must only use payment accounts registered in your own name. Deposits or withdrawals made using accounts belonging to another person will be reversed and may result in account suspension.

7. Cookies

46win uses cookies and similar tracking technologies to make the platform work correctly and to understand how it is being used. Cookies are small text files stored on your device by your browser when you visit the platform.

We use the following types of cookies:

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in, security tokens and load-balancing cookies. These cannot be disabled as the platform cannot operate without them.
• Analytics cookies — Help us understand how players navigate the platform, which pages are most visited and where technical issues occur. Data collected is aggregated and not linked to individual identities for this purpose.
• Preference cookies — Store your platform preferences such as language settings and game category selections so you do not have to set them again on each visit.

You can control non-essential cookies through your browser settings. Disabling analytics or preference cookies will not prevent you from using 46win, but some features may not work as smoothly. Please note that blocking essential cookies will prevent you from logging into your account.

8. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after account closure to meet our legal and operational obligations. Specific retention periods by data type are as follows:

• Account and identity data — Retained for the duration of your active account plus a period of up to 5 years after account closure, to comply with financial record-keeping requirements and to handle any retrospective disputes.
• Transaction records — Deposit and withdrawal records are retained for a minimum of 5 years from the date of the transaction.
• Support communications — Chat and email records with our support team are retained for up to 3 years from the date of the last interaction.
• Technical and usage data — Aggregated platform usage analytics are retained indefinitely in anonymised form. Individual session logs are retained for up to 12 months.
• Verification documents — CNIC copies and other identity documents submitted for KYC are retained for the duration of account activity and for a period after closure as required for anti-fraud and compliance purposes.

When data is no longer needed and no legal retention obligation applies, it is securely deleted or anonymised so it can no longer be linked to you.

9. Security

Protecting your data from unauthorised access, loss or misuse is something we invest in seriously. The security measures 46win applies to your personal data include:

• All data transmitted between your device and 46win servers is encrypted using TLS (Transport Layer Security). The padlock you see in your browser address bar confirms this encryption is active.
• Passwords are stored using industry-standard one-way hashing. 46win staff cannot read your password — only you know it.
• Access to personal data within the 46win organisation is strictly limited to staff who need it to perform their job functions. All staff with data access operate under confidentiality obligations.
• Payment data is handled under PCI-DSS aligned practices. Full card numbers are never stored on our servers.
• Our systems are monitored continuously for unusual access patterns, intrusion attempts and other security anomalies.

In the unlikely event of a data breach that affects your personal information and poses a risk to your rights or interests, we will notify you as quickly as reasonably possible with details of what happened and what steps we are taking to address it.

10. Your Rights

As a player on the 46win Platform, you have the following rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting our support team:

• Right to access — You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe and at no charge for standard requests.
• Right to correction — If any data we hold about you is inaccurate or out of date, you have the right to request that it be corrected. You can update basic contact information directly in your account settings without needing to contact support.
• Right to deletion — You can request that your personal data be deleted. We will action deletion requests where there is no ongoing legal or operational obligation requiring us to retain the data. Note that transaction records and identity verification data may need to be retained for the period described in Section 8.
• Right to restrict processing — In certain circumstances, you may request that we limit how we use your data while a dispute or query is being resolved.
• Right to withdraw marketing consent — If you have opted in to receive promotional emails or notifications, you can withdraw that consent at any time through your account settings or by contacting support. Withdrawal of marketing consent does not affect transactional account communications.
• Right to data portability — You can request a copy of the data you have provided to us in a commonly used, machine-readable format.

To exercise any of the above rights, contact our support team at the details provided in Section 13. We will acknowledge your request promptly and respond in full within 30 days.

11. Minors

The 46win Platform is strictly for adults aged 18 years and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our account registration and withdrawal process for this reason.

If you are a parent or guardian and believe that a minor has registered an account on 46win using false age information, please contact our support team immediately. We will investigate and close the account, and any balance held will not be paid out given the breach of our age eligibility requirement.

12. Policy Changes

46win may update this Privacy Policy from time to time to reflect changes in how we operate, in the services we offer or in applicable legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes — particularly those that affect how your data is used or shared — we will make reasonable efforts to notify active players through an in-platform notification or via the email address registered to their account. However, we recommend revisiting this page periodically to stay informed of the current policy.

Your continued use of the Platform after a revised policy has been published constitutes your acceptance of the updated terms. If you do not agree with a change, please stop using the Platform and contact support to arrange account closure and retrieval of any eligible balance.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with our support team. We are available around the clock.

For account-related concerns, please also review our Terms and Conditions and Responsible Gaming pages. For commonly asked questions, visit our FAQ.